IBPS Clerk Recruitment 2026 – Apply Online for 11,403 Posts
Organization |
Institute of Banking Personnel Selection (IBPS) |
Post Name |
Customer Service Associate (CSA) |
Total Vacancies |
11,403 Posts |
Application Start Date |
01 August 2026 |
Application Last Date |
21 August 2026 |
Qualification |
Graduation |
| Application Fee | ₹175 - ₹850 |
IBPS Clerk Recruitment 2026
The Institute of Banking Personnel Selection (IBPS) has released the official notification for CRP CSA-XVI (Common Recruitment Process for Customer Service Associates) for recruitment in participating Public Sector Banks for the 2027–28 vacancies. Eligible candidates can apply online for the Customer Service Associate (CSA) post through the official IBPS website.
The recruitment process will consist of an Online Preliminary Examination and Online Main Examination, followed by provisional allotment to participating banks based on merit-cum-preference and the actual vacancies reported by the banks.
Vacancy Details
- Organization : Institute of Banking Personnel Selection (IBPS)
- Post Name : Customer Service Associate (CSA)
- Total Posts : 11,403
- Vacancies in Assam : 349
- Advertisement No. : CRP CSA-XVI
- Application Mode : Online
- Participating Banks : 11 Public Sector Banks
- Selection Process : Preliminary Exam, Main Exam & Local Language Proficiency Test (where applicable)
- Salary / Pay Scale : ₹24,050 – ₹64,480
- Edit Window: 2 days after closure of registration
- Pre-Examination Training : September 2026
- Preliminary Exam Call Letter : September 2026
- Preliminary Examination : October 2026
- Preliminary Exam Result : November 2026
- Main Exam Call Letter : November 2026
- Main Examination : December 2026
- Provisional Allotment : March 2027
Category-wise Breakdown (Assam)
- Unreserved (UR) : 155
- OBC (Non-Creamy Layer) : 97
- Scheduled Tribe (ST) : 41
- Economically Weaker Section (EWS) : 30
- Scheduled Caste (SC) : 26
Total Vacancies : 349
Eligibility Criteria
1. Educational Qualification
- Graduation Degree in any discipline from a recognized University/Institution.
- Valid mark sheet/degree certificate showing passing on or before 21 August 2026.
- Computer Literacy: Mandatory operating and working knowledge in computer systems (studied CS/IT or holds a certificate/diploma/degree).
- Local Language Proficiency: Candidates must be proficient (reading, writing, speaking, and understanding) in the specified local language of the State/UT applied for.
2. Age Limit (As on 01 August 2026:)
- Minimum Age: 20 years
- Maximum Age: 28 years
Note: Candidates must have been born between 02 August 1998 and 01 August 2006, both dates inclusive.
3. Age Relaxations:
- SC / ST: 5 Years
- OBC (NCL): 3 Years
- PwBD: 10 Years
- Ex-Servicemen: Actual period of service + 3 years (Max 50 years)
- Widows / Divorced Women (not remarried): Up to 35 years (General/EWS), 38 years (OBC), 40 years (SC/ST)
Application Fee
- SC / ST / PwBD / ESM / DESM: ₹175/- (inclusive of GST)
- All Others: ₹850/- (inclusive of GST)
Note : Payment Mode: Online (Debit/Credit Card, Net Banking, UPI, Wallets)
Selection Process
The selection process for IBPS CRP CSA-XVI consists of:
- Online Preliminary Examination
- Online Main Examination
- Local Language Proficiency Test (LLPT), wherever applicable
- Provisional Allotment
Exam Pattern
Negative Marking: 0.25 marks (1/4th) will be deducted for every incorrect answer in both Prelims and Mains.
1. Preliminary Examination
| Test | Questions | Marks | Time |
|---|---|---|---|
| English Language | 30 | 30 | 20 minutes |
| Numerical Ability | 35 | 35 | 20 minutes |
| Reasoning Ability | 35 | 35 | 20 minutes |
| Total | 100 | 100 | 60 minutes |
2. Main Examination
| Test | Questions | Marks | Time |
|---|---|---|---|
| General/Financial Awareness | 40 | 50 | 20 minutes |
| General English | 40 | 40 | 35 minutes |
| Reasoning Ability | 40 | 60 | 35 minutes |
| Quantitative Aptitude | 40 | 50 | 35 minutes |
| Total | 160 | 200 | 125 minutes |
Local Language Proficiency Test
The Local Language Proficiency Test (LLPT) is a qualifying stage conducted after clearing the Online Main Examination / Provisional Allotment, but before joining the allotted Bank. It assesses whether a candidate can effectively communicate with local bank customers.
The Local Language Proficiency Test (LLPT) is not mandatory for all candidates.
- Exempted Candidates: If a candidate has studied the specified or opted local language in 10th standard or above, they are completely exempted from taking the LLPT. To claim this exemption, the candidate must produce a valid 10th standard or higher mark sheet/certificate proving that they studied the language as a subject.
- Mandatory Candidates: If a candidate did not study the opted local language in 10th standard or above, taking and passing the LLPT is mandatory. The test will be conducted after qualifying the Online Main Examination or receiving a Provisional Allotment, but prior to joining the bank. Qualifying this test is essential, as failing it will result in disqualification from the recruitment process.
Provisional Allotment
The Provisional Allotment is the stage where shortlisted candidates are allocated to one of the Participating Public Sector Banks based on their performance in the recruitment process.
Provisional Allotment process:
- Selection & Scaling: Candidates are selected based on their performance in the Online Main Examination (scaled out of 100 marks) and allocated to participating banks on a merit-cum-preference basis according to State/UT vacancies. Preliminary exam marks are not counted for final selection.
- Tie-Breaking: If candidates score identical marks, the candidate senior in age is placed higher in the merit list.
- Verification & LLPT: Provisional allotment does not guarantee an offer of employment. The allotted bank will verify all original documents and conduct the Local Language Proficiency Test (LLPT), if applicable, prior to joining.
- Finality & Validity: Once an allotment is made, no requests for bank reassignment will be accepted, and rejecting an offer results in forfeiture of candidature. The allotment list remains valid for one year.
- Reserve List: A reserve list covering approximately 30% of vacancies per category is maintained to fill subsequent vacancies reported by banks during the validity period.
How to Apply for IBPS Clerk Recruitment 2026?
- Scroll down and go to the “Important Web-Links” section.
- Click on the “Online Application Form” link.
- You will be redirected to the official IBPS application page.
- Click on “CLICK HERE FOR NEW REGISTRATION”.
- Enter your basic details and complete the registration process.
- Note down the Provisional Registration Number and Password generated by the system.
- Fill in your personal, educational and other required details carefully.
- Select the State/UT for provisional allotment.
- Upload your photograph, signature, left thumb impression, handwritten declaration, SSC/SSLC/10th certificate and other applicable documents as per the prescribed specifications.
- Carefully verify all the details using the Save and Next option.
- Click on Complete Registration after checking the application form.
- Pay the applicable application fee online.
- After successful payment, download/print the e-receipt and completed application form.
- Keep the registration number, password and application form safely for future reference.
Important Links
Online Application Form |
Click Here |
| Official Notification | Click Here |
| Join WhatsApp Channel | Click Here |
| Join Facebook Page | Click Here |
| Official Website | Click Here |
FAQs – IBPS Clerk Recruitment 2026
What is CRP CSA-XVI?
CRP CSA-XVI stands for Common Recruitment Process for Customer Service Associates (formerly referred to as Clerical Cadre) conducted by IBPS to fill vacancies in participating Public Sector Banks for the financial year 2027–28.
Is there an interview for the Customer Service Associate (CSA) post?
No. There is no interview round. Final selection is strictly based on your performance in the Online Main Examination, provided you meet all eligibility criteria and clear the Local Language Proficiency Test (if applicable).
Is final year graduation eligible to apply?
Only if your final result is declared on or before 21.08.2026. You must possess a valid degree/mark sheet on the day you register online and enter your exact graduation percentage.
Is computer literacy compulsory?
Yes. Operating and working knowledge of computer systems is mandatory. Candidates must have a certificate/diploma/degree in computer operations/languages OR must have studied Computer/IT as a subject in High School/College.
Is there negative marking in the Online Examinations?
Yes. A penalty of 0.25 (1/4th) of the marks assigned to a question will be deducted for every wrong answer in both Preliminary and Main exams. No penalty is applied for unattempted questions.